Shipping Policy

At Murray Watersports, we aim to process and dispatch orders as quickly as possible.

Free Shipping Over $149

Murray Watersports offers FREE standard shipping on eligible orders over $149 Australia-wide.

To qualify:

• The order value must be $149 or more after discounts and before shipping charges.

• The offer applies to eligible products and standard delivery services only.

• Bulky, oversized, heavy or specialised freight items may be excluded from free shipping.

• Additional charges may apply to some remote or difficult-to-service locations.

• Where an order does not qualify for free shipping, the applicable freight charge will be displayed at checkout where available.

Where an order contains an item that is excluded from free shipping, any applicable freight charge will be shown at checkout or we will contact you before dispatch if a specialised freight quote is required.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed from the next business day.

During sales, promotional periods and periods of high demand, processing times may be longer than usual.

Shipping Costs

For orders under $149, shipping costs are calculated based on the products ordered, parcel size and weight, delivery location and available freight services.

The applicable shipping charge will be displayed at checkout wherever an automated freight rate is available.

Bulky & Oversized Items

Some watersports products are too large or heavy to be shipped using standard parcel services and may be excluded from our free shipping offer.

Bulky products may:

• Attract additional freight charges.

• Require a specialised freight carrier.

• Be unavailable for delivery to certain regional or remote locations.

• Require delivery to a commercial address or freight depot.

Where additional freight is required and cannot be accurately calculated at checkout, we will contact you before dispatch.

We will not charge additional freight without your agreement.

Delivery Areas

We deliver to most addresses throughout Australia.

Some oversized products may not be deliverable to PO Boxes, Parcel Lockers, islands or certain remote locations due to carrier restrictions.

Delivery Timeframes

Delivery timeframes vary depending on your location, the products ordered and the freight carrier.

Any delivery dates or timeframes provided are estimates unless expressly stated otherwise.

Regional and remote deliveries will generally take longer than metropolitan deliveries.

Tracking

Where tracking is available, tracking information will generally be provided after your order has been dispatched.

Please allow time for the carrier's tracking system to register the shipment following collection.

Authority to Leave

Where you request or authorise Authority to Leave, the freight carrier may leave the shipment at the nominated delivery location without obtaining a signature.

Please ensure the nominated location is safe and suitable.

Nothing in this section limits any rights available under Australian Consumer Law.

Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, please contact Murray Watersports as soon as possible and provide:

• Your order number.

• Details of the damage.

• Photographs of the product.

• Photographs of the packaging and shipping label.

Please retain the product and packaging while the matter is being assessed.

Incorrect Address & Failed Delivery

Customers are responsible for providing complete and accurate delivery information.

Additional redelivery, redirection or return-to-sender charges may apply where an incorrect address was supplied or a delivery could not be completed due to circumstances within the customer's control.

Uncollected Orders

Where an order is delivered to a collection point or freight depot, customers are responsible for collecting it within the timeframe specified by the carrier.

If an order is returned to Murray Watersports because it was not collected, additional freight charges may apply before it can be resent.

Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will attempt to accommodate your request; however, orders that have already been processed or dispatched may not be able to be changed or cancelled.

Lost or Delayed Shipments

If your tracking has not updated or your order has not arrived within the expected timeframe, please contact us so we can investigate with the freight carrier.

Returns & Original Shipping Costs

For approved change-of-mind returns, customers are responsible for return freight costs.

Original delivery charges are non-refundable for change-of-mind returns.

Where an order originally received free shipping, Murray Watersports reserves the right to deduct the reasonable original freight cost from a change-of-mind refund, in addition to the applicable 25% restocking fee.

These deductions do not apply where the customer is entitled to a remedy under Australian Consumer Law.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

Contact Us

For questions regarding shipping, tracking or delivery, please contact:

Murray Watersports
Australia